Last updated: 18 September 2026
This policy explains how Five Rise Landscaping & Fencing, based in Bingley and serving West and North Yorkshire, uses personal information collected through this website and its enquiry form. Five Rise is responsible for this information as the data controller.
For privacy questions or requests, email enquiries@fiveriselandscaping.co.uk or call 01274 076151.
What we collect
Our enquiry form asks for your name and phone number. You can also provide your email address, postcode or area, the service you need, the scope of the work, project details and garden photographs. We also keep relevant correspondence when we reply.
You do not have a legal obligation to submit an enquiry. The fields marked with an asterisk are required to send the form so that we can identify and contact you. Other fields and photographs are optional. Please only send information relevant to your project, and avoid photographs showing people or private documents unnecessarily.
Website hosting and security systems may record technical information, including IP addresses, browser details, request times and pages requested. The form uses security checks and an IP-derived identifier to limit repeated submissions.
Why we use it
- Enquiries and quotations: to understand your project, contact you, prepare a quote and arrange a visit. Our lawful basis is taking steps at your request before entering into a contract.
- Agreed work: to arrange and carry out services and communicate about them. Our lawful basis is performance of our contract with you.
- General correspondence and website security: to answer other questions, manage relevant records and prevent spam or misuse. Our lawful basis is our legitimate interests in running the business, helping people who contact us and protecting the website.
- Legal requirements: to retain records or disclose information where the law requires it. Our lawful basis is compliance with a legal obligation.
Submitting this form does not sign you up to a marketing mailing list. We do not use it to make automated decisions that have legal or similarly significant effects on you.
Where enquiries go and who can access them
Form submissions are delivered to Five Rise by email. Depending on the form system in use, enquiry details and uploaded photographs may also be stored within the website’s enquiry system. Access is limited to people who need the information to handle enquiries or provide technical support.
Our website hosting, form handling, email and website support providers process information where needed to provide their services. Our enquiry email service includes Google Gmail. We do not sell your personal information. We may disclose relevant information to professional advisers or public authorities where necessary for legal obligations or legal claims.
Service providers outside the UK
Providers such as Google may process information in countries outside the UK. Where a restricted international transfer occurs, UK data protection law requires a recognised adequacy arrangement or appropriate safeguards, such as approved contractual protections. Contact us for information about the providers and transfer safeguards relevant to your enquiry. Google’s processing is described in its privacy policy.
How long information is kept
We keep enquiry information for as long as needed to respond, discuss the proposed work and deal with relevant follow-up questions. To decide when it is no longer needed, we consider whether the enquiry is still active, whether work has been agreed or completed, and whether records are needed for a complaint, warranty, legal claim or statutory record-keeping obligation.
Information that is no longer needed should be deleted or anonymised. Records relating to completed work may need to be kept longer than unsuccessful enquiries. Technical logs and backups are also subject to the retention arrangements of the systems that hold them. You can contact us to ask about information relating to your enquiry.
Cookies, fonts and external links
The website theme does not include advertising trackers or visitor analytics. Website administration, hosting or security services may use essential cookies where needed to operate and protect the site. Sending an enquiry is not consent to advertising cookies.
The site loads fonts from Google Fonts, which involves your browser contacting Google and sharing technical information such as your IP address. Links to WhatsApp, Facebook and other external websites take you to services with their own privacy policies. Those services handle information you provide directly to them.
Your rights
Depending on the circumstances, you can ask for access to your personal information, correction of inaccurate details, deletion, restriction of its use, or a portable copy of information you supplied. These rights are subject to conditions and legal exceptions.
Your right to object: you can object to processing based on our legitimate interests on grounds relating to your particular situation.
Email enquiries@fiveriselandscaping.co.uk to make a request. We may ask for enough information to confirm your identity and locate the relevant records.
Complaints
Please contact us if you are concerned about how we have handled your information. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We will update this page when our website or the way we handle enquiries changes. The date above shows when this policy was last updated.